fwjili Privacy Policy

This privacy policy ("Policy") applies to the fwjili website (https://fwjili.cam) and all related services. It explains how personal information of fwjili platform users ("you" or "user") is collected, processed, shared, and kept secure.

fwjili operates an online casino and betting platform for users in Bangladesh. By using our services, you agree to the terms of this privacy policy. If you do not agree with this policy, please refrain from using our platform.

This policy should be read together with fwjili's Terms and Conditions and Responsible Gaming policy.

2.1 Registration and Identity Information

When creating an account, fwjili collects the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and password (stored in encrypted form)
• Banking and payment information (bKash, Nagad, Rocket, Upay account numbers)
• National ID card or passport number (if required for KYC verification)

2.2 Automatically Collected Information

When you use the fwjili platform, the following technical information may be collected automatically:

• IP address and device identifier
• Browser type, version, and operating system
• Time of site access and session duration
• Pages visited, links clicked, and gameplay activity
• Cookie and local storage data
• Referral source (where you came from before visiting the site)

2.3 Transaction-Related Information

For each financial transaction, fwjili keeps a record of:

• Deposit amount, date, and method
• Withdrawal amount, date, and request status
• Bonus usage and wagering history
• Gaming logs and betting history

3.1 Service Operation and Account Management

fwjili uses your information to create and manage your account, process transactions, provide bonuses and promotions, and ensure customer support services. Our 24/7 live chat support team may use stored information to resolve your issues.

3.2 Security and Fraud Prevention

To ensure the financial security of users, fwjili uses collected information to detect suspicious activity, prevent multiple account use, and conduct anti-money laundering (AML) verification. Protecting your account is our first priority.

3.3 Responsible Gaming Support

fwjili monitors gaming behavior in order to identify early signs of problem gambling. Where necessary, users may be contacted for support or voluntary restrictions may be applied. To learn more, please read our Responsible Gaming page.

3.4 Communications and Marketing

With your consent, fwjili may send communications regarding promotional offers, new game announcements, and platform updates. You can opt out of marketing communications at any time. Essential service messages (such as transaction confirmations) will continue to apply even after consent is withdrawn.

4.1 Payment Processors

To complete deposit and withdrawal processes, fwjili shares necessary transaction information with payment service providers such as bKash, Nagad, Rocket, and Upay. These third parties follow their own privacy policies and do not use your information beyond fwjili's instructions.

4.2 Game Software Providers

The fwjili platform integrates software from various game providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming, and Ezugi. Gameplay data may be sent to the servers of these providers. However, your identity or financial information is not shared with them.

4.3 Legal Obligations

fwjili may be required to disclose necessary information in response to a valid order from a competent court, regulatory body, or law enforcement authority, or where otherwise required by law. In such cases, we will provide only the minimum information necessary.

4.4 No Sale of Information

fwjili never sells, rents, or transfers your personal information to any third party for commercial purposes. Respecting your privacy is an integral part of our business principles.

5.1 Essential Cookies

These cookies are necessary for the basic functioning of the website. They are used for tasks such as maintaining login sessions, storing security tokens, and retaining cart and preference data. These cookies cannot be disabled because the platform will not function properly without them.

5.2 Analytics Cookies

fwjili analyzes website usage patterns to improve the user experience. These cookies collect anonymous data and are not used to identify any specific individual. You can disable analytics cookies in your browser settings.

5.3 Cookie Controls

You can accept, reject, or delete cookies at any time by changing your browser settings. However, disabling certain cookies may limit some features of the platform.

fwjili has adopted industry-standard technical and administrative measures to protect your information. Our security framework includes:

• SSL/TLS Encryption: All data transmission between your browser and our servers is protected by 256-bit SSL encryption.
• Password Hashing: Your password is never stored in plain text — strong cryptographic hashing algorithms are used.
• Access Controls: Only authorized personnel are granted access to information necessary for specific tasks.
• Regular Security Audits: Regular security tests are conducted to identify potential vulnerabilities.
• Data Backup: Your information is stored in secure backup systems so that no data is lost due to technical issues.

However, it is not possible to guarantee that data transmission over the internet is completely secure. If you notice any security issue, please notify our support team immediately.

fwjili retains your personal information only for as long as necessary to fulfil the purpose for which it was collected or to comply with legal obligations. General retention guidelines:

• Active account data: for as long as the account remains active.
• Transaction records: for the period required under financial regulations.
• KYC verification data: for the period required to meet legal obligations, including for closed accounts.
• Marketing consent records: for a defined period after you withdraw consent, for compliance purposes.

If you wish to close your account and request deletion of your data, please contact our support team. Some information may need to be retained for a defined period due to legal obligations.

As a user of the fwjili platform, you have the following rights:

• Access: The right to view and obtain a copy of the information stored in your account.
• Correction: The right to request correction of any inaccuracies in your information.
• Deletion: The right to request deletion of your information in certain circumstances.
• Objection to Processing: The right to object to the use of your information for marketing purposes.
• Data Portability: The right to receive a copy of your information in a machine-readable format.
• Withdrawal of Consent: The right to withdraw consent given for marketing communications at any time.

To exercise these rights, please contact us via live chat support or email. We are required to respond to your request within 30 business days.

fwjili's services are for people aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. Age is verified at the time of account registration, and if a minor is identified, the account is immediately cancelled and any stored information is deleted.

If a parent or legal guardian suspects that a minor has registered on our platform, they may notify our support team. We will take immediate action.

fwjili reserves the right to change or amend this privacy policy at any time. For significant changes, we will notify you in the following ways:

• By displaying a notice on the main page of the website.
• By sending a message to your registered email address.
• By updating the "Last Updated" date at the top of the page.

Continued use of the platform after any changes means you have accepted the updated policy. You are advised to visit this page regularly to stay informed about updates.